Returns and Exchanges

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept most returns in new unopened condition within 30 days of purchase


We're here to help make any returns as easy as possible:

Aren’t completely satisfied with your purchase?

You may return new, unused products in the original packaging that are appropriate for resale within 30 days of your purchase to receive a full and quick refund. Items returned to Aqualina Skincare after 30 days will not be accepted for return or exchange.

Follow these simple steps to make your return as smooth as possible:

  1. Contact our customer support department at 305-407-1638 to get approval for return before shipping it back to us
  2. Inspect your return: Ensure all items being sent back are in new, sellable condition within original packaging. 
  3.  Properly package the item to ensure no damage is incurred during shipment. If the items we receive back are damaged, we will be unable to  issue the refund. 

Please note:

  • All returned skincare will be inspected and refunds will be processed within 5 business days of Aqualina Skincare receiving your return
  • Any credit will be issued to the original method of payment used for purchase
  • Shipping costs for returns and exchanges are the responsibility of the customer and are non-refundable.